This Cookie Policy explains how Hybrid Reply ("we", "us", "our") uses cookies and similar technologies (like web beacons and local storage) to recognize you when you visit our website at hybridreply.com and when you use the Hybrid Reply AI Engine.
Cookies are small text files placed on your device to store data that can be recalled by a web server in the domain that placed the cookie. We use cookies to "remember" your login state, your preferences, and to understand how people use our site.
If you have installed the Hybrid Reply chat widget on your website, our script may place cookies on your visitors' browsers to maintain their chat conversation as they navigate your pages.
| Technology | Purpose | Duration |
|---|---|---|
| hr_session_id | Identifies a specific visitor so the AI Engine can maintain context across pages. | Session |
| hr_last_msg | Local storage used to prevent loss of typed messages if the page refreshes. | Persistent |
Most web browsers automatically accept cookies but provide controls that allow you to block or delete them. You can find instructions for managing cookies in your browser's "Help" or "Settings" menu.
Please note that if you choose to refuse all cookies, you will not be able to log into the Hybrid Reply dashboard, as our authentication system requires essential session cookies.
We may update this Cookie Policy from time to time to reflect changes in our technology or legal requirements. Any changes will be posted on this page with an updated date.
Questions about our use of cookies? Email privacy@hybridreply.com