Privacy Policy

Last Updated: February 4, 2026

Your privacy is critically important to us. This Privacy Policy explains how Hybrid Reply ("we", "us", "our") collects, uses, and protects information when you use our website and the Hybrid Reply AI Engine.

Policy Sections
1. Information Collection 2. AI Data Handling & Privacy 3. Third-Party Sub-processors 4. Cookies & Tracking 5. Your Data Rights (GDPR/CCPA)

1. Information We Collect

Account Information: We collect information you provide when creating an account, such as your name, email address, business name, and billing address.

End-User Data: When customers interact with the Hybrid Reply widget on your site, we collect the chat transcript, IP address, and browser metadata to facilitate the service.

2. AI Data Handling & Privacy

The Hybrid Reply AI Engine processes chat data to provide real-time drafting suggestions for your agents.

Our AI Privacy Guarantee Hybrid Reply uses private API instances. We do not use your proprietary business data or your customers' chat transcripts to train global, public AI models. Your data remains isolated within your specific account environment.

3. Third-Party Sub-processors

We use trusted third-party services to ensure the best performance and security. These include:

Service Purpose Location
Google Cloud AI Processing & Hosting United States
Stripe Payment Processing United States
SendGrid Email Notifications United States

4. Cookies & Tracking

We use cookies to keep you logged in and to remember your widget preferences. We also use internal analytics to monitor platform performance and prevent fraudulent activity.

5. Your Data Rights

Regardless of your location, we provide high-standard data protections. You have the right to:

To exercise these rights, please contact privacy@hybridreply.com.

6. Security Measures

All data transmitted through our widget and dashboard is protected using 256-bit SSL encryption. We conduct regular security audits to ensure your business data remains secure.