The AI types.
You just click "Send".
When a customer asks a question, Hybrid Reply analyzes your past conversations, FAQs, and knowledge base. It instantly generates a response with 95% accuracy.
Your agent doesn't have to type out "Our business hours are 9 to 5" for the 100th time. They just see the draft, click Approve, and it's sent.
"Yes! We offer a full refund within 30 days of purchase if you are not satisfied."
Empathy when it matters most.
AI is great for facts, but bad at feelings. Our system detects "High Sentiment" keywords (like "angry", "frustrated", "cancel").
When these are detected, the AI disables auto-drafting and alerts a senior human agent to take over personally. This saves relationships that bots would destroy.
Sentiment Alert
Agent Requested for Ticket #492
Know what your customers are asking.
Don't just chat—learn. Our dashboard aggregates data to tell you what products are confusing customers, which days are busiest, and how much time the AI is saving you.
Try it FreeResponse Speed Improvement