1. Acceptance of Terms
By creating an account, installing our widget script, or accessing the Hybrid Reply AI Engine (the "Service"), you agree to be legally bound by these Terms of Service. These terms apply to all visitors, users, and others who access or use the Service.
2. AI Accuracy & User Responsibility
The Hybrid Reply AI Engine provides generated content based on the data you provide in your Knowledge Base. AI-generated text may contain errors, hallucinations, or inaccuracies.
CRITICAL NOTICE: HUMAN-IN-THE-LOOP REQUIRED
Hybrid Reply is designed as a "co-pilot" system. You, the User, are the final editor of all communications. By using this Service, you acknowledge that you are responsible for reviewing and approving all AI-drafted responses before they are delivered to your customers. Hybrid Reply is not liable for any damages, loss of reputation, or legal disputes resulting from unedited or unreviewed AI outputs.
3. Billing, Subscriptions & Cancellations
- Plans: Our Service is billed on a monthly subscription basis ($29.99 for Professional, $199 for Enterprise).
- No Contracts: There are no long-term commitments. You may cancel your subscription at any time through your client dashboard.
- Refunds: Since we offer a free Starter tier for testing, all sales on paid tiers are final. Upon cancellation, you will retain access until the end of your current billing cycle.
4. User Data & AI Training
You retain all ownership rights to the data you upload to your Knowledge Base. Hybrid Reply uses this data exclusively to provide the Service to your specific account.
We do not sell your data to third parties, nor do we use your proprietary business data to train "public" AI models available to other users. Your Hybrid Reply AI Engine instance is private and isolated.
5. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, HYBRID REPLY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
- Your access to or use of (or inability to access or use) the Service;
- Any conduct or content of any third party on the Service;
- Any content obtained from the Service;
- Unauthorized access, use, or alteration of your transmissions or content.
6. Governing Law
These Terms shall be governed and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions.